We will work with you if you are not 100% satisfied with your purchase. Simply contact us within 30 calendar days after you have received your order and we will walk you through our returns process.

  • Production typically starts the next business day morning after an order is placed. Cancellations and/or changes must be made during the first 12 hour period after your online order is finalized. Under no circumstance can we cancel or alter your order after the 12 hours.
  • Most companies do not accept returns on custom made products, but we do – we apply a 30% restocking fee to all window treatment returns. We do not allow exchanges because all of our blinds are custom-made to our customers’ orders. Buyers pay for return shipping.
  • Return requests cannot be granted or accepted if the buyer is past our 30 day policy. For example: If your order is delivered on April 30th, return requests must be addressed on or before May 30th. This also means that the returned item needs to arrive back to Delta Blinds Supply™ on or before the 30 day mark.
  • All replacement parts (e.g. mounting brackets, valance clips, wand tilters, etc) have a 10% restocking fee.
  • We reserve the right to reject any order or return order, at our discretion.
  • For any questions or concerns, please contact us at 1(844)482-5463.

Many factors make a restocking fee necessary for our window treatments returns, including but not limited to the following reasons:

  • Our return process is not the same as with a standard retail return. For example, when you buy clothing that doesn’t fit as you wanted it to, it is easy to return it to the store, and they simply put it back on the shelf for resale. However, when we receive a returned blind, we must go through an extensive process and many factors have to be taken into consideration. With so many custom sizes and color and wood type combinations, the likeliness of a customer needing the same size and color and mount as what was returned is highly improbable.
  • To process our returns, a lot of labor is required. When a returned order is received, the blind and hardware included must be unpacked and thoroughly inspected for damage or missing parts and pieces. The products then have to be repackaged, entered into a database system, and restocked on a shelf, and then refunded to the customer.
  • Expensive packaging costs are completely lost, because all original packaging materials have to be discarded. The packaging used for our blind orders is rather costly (especially the large blind boxes, heavy industrial tape and staples, double wall boxes, etc.), and cannot be reused for another order.
  • There is no profit to be made from restocking fees. Even with the fee, we still have costs lost on the overall order. The fee is simply to help us recover a portion of the expenses incurred for original packaging, as well as the inspection, repackaging, and restocking the returned products.
  • Let us help you avoid a need for returns. We offer swatch samples of our slats from our blinds for you to look at before placing an order. Our customer service representatives also gladly provide any advice or measuring help before you place your order. Remember that we don’t want you to have to pay for a return restocking fee, and ultimately want you to be completely satisfied with your new window blind(s).”
  • Replacement Parts – Once we receive your order, we will ship it to you within 2 to 5 business days.
  • Window Treatments – Once we receive your order confirmation, we will produce and ship to you within 5 to 7 business days.

We at Delta Blinds Supply want to make your shopping experience simple, hassle free and easy on your pocket. Shipping is FREE within the Contiguous U.S. and the carriers we use are USPS and/or FedEx. Our blinds only ship FedEx. Please click here for more shipping details.

We offer a 5% quantity discount on all window treatment (blinds) orders that consist of 10 or more.

Covered:

  • All internal mechanisms.
  • Components and brackets.
  • Operational cords for a full 5 years from the date of purchase.
  • Repairs will be made with like or similar parts.

NOT Covered:

  • Warranty will not transfer from original purchaser.
  • Any conditions caused by normal wear and tear.
  • Abuse, accidents, misuse or alterations to the product.
  • Failure to follow instructions after installation, such as cleaning procedures.
  • Exposure to elements (sun damage, wind, water/moisture) and discoloration or fading over time.

To obtain warranty service:

Any claims for initially defective or incorrectly made products must be brought to our attention within 7 days from the date of installation and before blinds are altered in any manner. Contact customer service at 1(844)482-5463.

THIS WARRANTY IS EXCLUSIVE AN IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES, OR WARRANTIES, AND IN NO EVENT SHALL DELTA BLINDS SUPPLY BE LIABLE FOR OR RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DIRECT OR INDIRECT

DAMAGES, LOSS, COST, EXPENSE, OR FEE.

Delta Blinds Supply is always willing to assist you! If you have any unanswered questions or concerns, please do not hesitate to contact us!

Thank you!
1(844)482-5463.