Frequently Asked Questions

  • Production typically starts the next business day morning after an order is placed. Cancellations and/or changes must be made during the first 12 hour period after your online order is finalized. Under no circumstance can we cancel or alter your order after the 12 hours.
  • Most companies do not accept returns on custom made products, but we do – we apply a 30% restocking fee to all window treatment returns. We do not allow exchanges because all of our blinds are custom-made to our customers’ orders. Buyers pay for return shipping.
  • Return requests cannot be granted or accepted if the buyer is past our 30 day policy. For example: If your order is delivered on April 30th, return requests must be addressed on or before May 30th. This also means that the returned item needs to arrive back to Delta Blinds Supply™ on or before the 30 day mark.
  • All replacement parts (e.g. mounting brackets, valance clips, wand tilters, etc) have a 10% restocking fee.
  • We reserve the right to reject any order or return order, at our discretion.
  • For any questions or concerns, please contact us at 1(844)482-5463.

Many factors make a restocking fee necessary for our blind returns, including but not limited to the following reasons:

  • Our return process is not the same as with a standard retail return. For example, when you buy clothing that doesn’t fit as you wanted it to, it is easy to return it to the store, and they simply put it back on the shelf for resale. However, when we receive a returned blind, we must go through an extensive process and many factors have to be taken into consideration. With so many custom sizes and color and wood type combinations, the likeliness of a customer needing the same size and color and mount as what was returned is highly improbable.
  • To process our returns, a lot of labor is required. When a returned order is received, the blind and hardware included must be unpacked and thoroughly inspected for damage or missing parts and pieces. The products then have to be repackaged, entered into a database system, and restocked on a shelf, and then refunded to the customer.
  • Expensive packaging costs are completely lost, because all original packaging materials have to be discarded. The packaging used for our blind orders is rather costly (especially the large blind boxes, heavy industrial tape and staples, double wall boxes, etc.), and cannot be reused for another order.
  • There is no profit to be made from restocking fees. Even with the fee, we still have costs lost on the overall order. The fee is simply to help us recover a portion of the expenses incurred for original packaging, as well as the inspection, repackaging, and restocking the returned products.
  • Let us help you avoid a need for returns. We offer swatch samples of our slats from our blinds for you to look at before placing an order. Our customer service representatives also gladly provide any advice or measuring help before you place your order. Remember that we don’t want you to have to pay for a return restocking fee, and ultimately want you to be completely satisfied with your new window blind(s).”
NO. Please do not use the measurements of a blind that you will have replaced for an inside mount window treatment. We ask that you order the dimensions of your window casing and we will deduct a half inch off of the actual blind width to allow for a 1/4″ inch off each side of the blind to ensure a proper fit.
Inside mount means your window treatment will rest inside a window casing, whereas outside mount your window treatment will be mounted to a wall or window trim. Outside mount is typically requested for window treatments that need to go on doors or for windows that do not have a deep enough window casing. Please refer to our measuring instructions or videos to assist with deciding between an inside and outside mount. If you have any questions or concerns, please do not hesitate to contact us!
Depending on the size of the window, it is possible to mount inside the casing if the depth is at least ½ an inch.
Faux wood is made of a polyvinyl blend that is warp resistant and is best suited for humid conditions, making these blinds ideal for kitchens or bathrooms. Our Premium Real Wood is made of the finest and strongest Basswood available, but is recommended in non-humid areas. If your window is exposed to a lot of sunlight for most of the day and therefore gets exposed to a lot of heat, we highly recommend Premium Real Wood over Faux Wood.

Yes. We offer a 5% quantity discount on all window treatment (blinds) orders that consist of 10 or more.

We use USPS to ship replacement parts and use FedEx to ship our custom made blinds.
First, we ask that you check the tracking information of your order. If the carrier cannot resolve your issue, please contact Delta Blinds Supply for assistance.
We are closed on Memorial Day, July 4th, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, and New Years Day.
It takes 5-7 business days for us to make your order. Please allow an additional 2-5 business days for shipping.
We offer free color samples! All computer monitors are different from one another. Therefore, the colors that you see online may not be 100% accurate to what you see in person. We highly recommend ordering free samples so that you can physically see and feel the material we use.
All outside mount window treatments will be provided with corner side pieces. For inside mount window treatments, it depends on how deep your window casing is. The option “inside mount fully recessed” does not come with corner side pieces.
Yes. Your order will come with everything you need for installing the blinds. All you should need is a screwdriver or drill and possibly a writing utensil.

Delta Blinds Supply is always willing to assist you! If you have any unanswered questions or concerns, please do not hesitate to contact us!

Thank you!